The perfumery "LE FROU FROU", located at www.lefroufrou.gr, is an online store with registered retail premises at 31, Verginas Street, Drama - 66100, Greece and VAT Registration No.: 803386391, Tax Office: Drama, Greece.
Retail Phone: +30 25213 02413
Order E-mail: sales@lefroufrou.gr
Customer Support E-mail: info@lefroufrou.gr
On the "LE FROU FROU" website, in addition to online orders, product purchases can also be made via phone orders. Before entering and browsing our website www.lefroufrou.gr, we invite you to consult the following terms and conditions, which apply specifically to the use of the "LE FROU FROU" e-shop.
Please ensure that you agree with the following terms and conditions, as your continued use and browsing of www.lefroufrou.gr implies your explicit and unreserved consent and agreement with them.
1. Terms
The website "LE FROU FROU" reserves the right to unilaterally modify or renew these terms and conditions of transactions made through online and telephone orders, according to its needs and commercial practices. "LE FROU FROU" undertakes to inform users of any modifications or changes regarding online and telephone orders through its website. It is clarified that changes in terms do not apply to online or telephone orders that you have already placed.
2. Information Provided & Products
"LE FROU FROU" is committed to the completeness and validity of the information provided on its website www.lefroufrou.gr, both regarding the existence of the essential characteristics described for each product and the accuracy of the details concerning the services provided, subject to any technical or typographical errors that may have escaped attention, occurred unintentionally, or arisen due to website outages caused by force majeure. Our obligation and primary care is to ensure that all information on www.lefroufrou.gr regarding the quality, quantity, main features, and prices of products is accurate. However, products may appear slightly different in size, color, or texture on your screen compared to reality.
Every effort has been made to ensure that the details and information contained on "LE FROU FROU" are complete, accurate, and reliable. The company is not responsible for errors in product features, photographs, and prices, and cannot guarantee that there will be no errors of any cause during the entry or updating of product information/prices. Therefore, in the context of good faith, if a user notices incorrect product information or pricing, they are requested to contact us via email at info@lefroufrou.gr before placing an order.
Perfumes are manufactured in France and packaged by our company in glass roll-on bottles as well as diluted in glass spray bottles. Both packaging types are reusable.
3. Limitation of Liability
"LE FROU FROU" is liable only for willful misconduct and gross negligence in cases of delay in delivering online or phone-ordered products, and for information or services it provides through its website.
"LE FROU FROU" bears no liability in cases of extreme weather conditions, strikes, or any event of force majeure that may affect the transportation and delivery of your order.
"LE FROU FROU" is not responsible for any technical issues users may encounter when attempting to access or browse the website related to the operation or compatibility of their own infrastructure.
4. Intellectual Property Rights
The website www.lefroufrou.gr is the official web portal belonging to "LE FROU FROU" perfumery. All website content posted by "LE FROU FROU", including images, graphics, photographs, designs, texts, services, and products, constitutes intellectual property of "LE FROU FROU" and is protected under relevant provisions of Greek law, European law, and international conventions.
Any copying, analog/digital recording, mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of derivative works, or misleading the public regarding the actual provider of the website content is strictly prohibited. Any reproduction, republication, uploading, announcement, dissemination, transmission, or any other use of the content in any manner or medium for commercial or other purposes is permitted only with prior written permission from "LE FROU FROU".
The names, images, logos, and distinctive marks representing "LE FROU FROU" perfumery are exclusive trademarks and distinctive features belonging to "LE FROU FROU" and/or www.lefroufrou.gr and are protected by Greek, EU, and international trademark, industrial, and intellectual property laws as well as unfair competition laws. In any case, their appearance and display on the website should not be construed as a transfer or assignment of a license or right of use.
5. User Obligations
Users of www.lefroufrou.gr accept that they will not use the website to send, publish, email, or otherwise transmit any content that is illegal, harmful, threatening, offensive, harassing, defamatory, vulgar, obscene, libelous, invasive of another's privacy, shows malice, or expresses racial, ethnic, or other discrimination, or may cause harm to minors in any way. Furthermore, users shall not transmit content they do not have a right to transmit under law or contractual/management relationships, or content that infringes any patent, trademark, trade secret, copyright, or other proprietary rights of third parties, contains software viruses or any other computer code designed to interrupt, damage, destroy, or limit the functionality of computer software/hardware, intentionally or unintentionally violates applicable Greek and EU legislation, harasses third parties in any way, or collects/stores personal data of other users.
6. Security of Transactions
"LE FROU FROU" recognizes the importance of the security of your Personal Data and electronic/telephone transactions and takes all necessary measures to ensure maximum security. All information related to your personal details and transactions is secure and confidential. Security is achieved through the following methods:
Customer Identification: You are the only person who has access to your details for online and phone orders, and you are solely responsible for maintaining secrecy from third parties. "LE FROU FROU" is not liable for the use of your personal details by an unauthorized person.
www.lefroufrou.gr provides security through Secure Socket Layer (SSL) encryption, one of the most reliable technologies used worldwide for securing internet transactions. Wherever personal data input is required on the website, SSL technology encrypts your data during transit to our server.
To log into the e-shop, you optionally use two credentials: your Username/Email and your Personal Secret Password. The e-shop allows you to change your Password as often as you wish. For security reasons, we recommend changing your password regularly and avoiding identical passwords.
All card payments are processed through VIVA WALLET's electronic payment platform, using TLS 1.2 encryption with a 128-bit protocol (Secure Sockets Layer – SSL).
Payment clearance is handled entirely by VIVA WALLET, ensuring absolute transaction security. Upon entering card details, VIVA WALLET does not immediately charge your card, but pre-authorizes/reserves the amount. Charging occurs upon invoicing your order.
For additional electronic credit card security, transactions are executed using VIVA WALLET's security systems. During credit card purchase, the customer is automatically redirected to VIVA WALLET's secure server.
All data transmitted electronically from the customer (credit card details) to VIVA WALLET, as well as transfer from VIVA WALLET to VISA, Electron VISA, and MasterCard, are covered by the 128-bit SSL encryption algorithm. Card details are not stored anywhere and are used solely during verification and charging.
The website www.lefroufrou.gr does not collect or store your credit card details in any way, which is why you need to re-enter them each time you perform a transaction.
7. Personal Data Protection
User information (full name, residential address, email address, phone numbers, etc.) and transaction details for online and phone orders are treated as confidential, just like transactions in a physical retail store.
Our Company manages your personal data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679, in force since May 25, 2018. Under no circumstances are your personal data shared, sold, or rented to third parties. Only authorized employees have access to transaction information when strictly necessary (e.g., order processing). "LE FROU FROU" commits not to disclose customer and transaction details unless authorized in writing by the customer or required by a court order or public authority decision. Personal data provided during orders are used exclusively by "LE FROU FROU" to support, promote, and execute the commercial relationship.
Visitors can browse "LE FROU FROU" without providing any personal information. Necessary details for placing an order include Full Name, Phone Number, Email, Shipping Address (Street, City, Postal Code), and Document Type (Receipt or Invoice). If an invoice is required, we also need the Company Name, VAT Number, and Registered Office Address.
8. Purchasing Products
On our website, you can find Perfumes, Body Milks, Room Fragrances, Aromatic & Essential Oils, and various other products. Use the search bar to find specific items directly. To facilitate browsing, products are organized into main categories and subcategories. Our goal is to reach your final product choice in as few clicks as possible.
"LE FROU FROU" makes every effort to provide high-quality services. However, errors or temporary website interruptions/human errors during product updates cannot be entirely ruled out.
9. Ordering / Product Delivery / Shipping Costs
Online Order: www.lefroufrou.gr
Information: Tel. +30 25213 02413 | Email: sales@lefroufrou.gr
Phone Order: Tel. +30 25213 02413
Product Delivery: Products are prepared and safely packaged. They are dispatched via courier and delivered to your specified address within 4 to 7 business days from order receipt, excluding Saturdays and Sundays. Transactions are deemed complete after written electronic confirmation from www.lefroufrou.gr. Prior to placing items in the cart, the buyer declares full legal capacity to contract. Products are accompanied by retail receipts or invoices.
Shipping Costs:
- Courier delivery across Greece: €3.50 shipping fee; FREE for orders of €50 and above.
- International shipping via courier/freight companies: Costs arranged upon communication with "LE FROU FROU".
10. Product Prices
Listed prices include VAT and apply to available quantities. www.lefroufrou.gr reserves the right to modify product descriptions and prices without prior notice, but guarantees that fulfilled orders will reflect the features and prices displayed at the time of purchase.
11. Payment Methods
Bank Transfer
Bank commission fees are borne by the Customer.
Bank: PIRAEUS BANK S.A.
SWIFT-BIC: PIRBGRAA
IBAN: GR02 0171 6080 0066 0817 2144 471
Beneficiary: LE FROU FROU L.P.
Please include your Full Name or Order Number as the deposit reason and send the bank receipt to sales@lefroufrou.gr. If transfer is made from another bank, transfer fees are fully borne by the customer.
Credit / Debit / Prepaid Card (Visa, MasterCard)
Payments can be made via Visa or MasterCard processed securely in real time by VIVA WALLET. www.lefroufrou.gr does not store sensitive card details.
12. Order Delay
Delays may occur during extreme weather conditions, strikes, or events of force majeure affecting transportation and delivery.
13. Return Policy
Our goal is your absolute satisfaction. Products are prepared and safely packaged prior to dispatch. www.lefroufrou.gr is not responsible for damage resulting from normal wear and tear, misuse, or improper maintenance. Consequently, product returns are NOT accepted.
14. How to Order
- Via Website (www.lefroufrou.gr): Find your products, click "Add to Cart", and proceed to "Checkout". If not registered, create an account with accurate details and activate via email confirmation.
- By Phone: Call +30 25213 02413 on business days.
- Via Email: sales@lefroufrou.gr
15. Cookies Policy
Cookies are small text files stored on your computer or mobile device when you visit a website. You can control or delete cookies as desired via aboutcookies.org.
- Functionality Cookies: Enable core website features.
- Preference Cookies: Remember your browsing choices.
- Analytics Cookies: Help evaluate website feature effectiveness.